Organized customer service with Zoho Desk
Zomindia configures Zoho Desk so every customer request is received, sorted and tracked: departments, rules, client portal and integrations.
What Zomindia delivers
Tickets and departments
Request organization, statuses, response times and automatic assignment.
Email parsing
Automatic extraction of incoming email details into the right fields.
Client portal
Your clients follow their requests and documents in a secure space.
CRM integration
Links between tickets, accounts and the records in your CRM.
Teams that receive many requests by email and want clear follow-up without losing anything.
Frequently asked questions
Does Zoho Desk replace my inbox?
Support emails arrive in Desk as tickets, with a full history and an owner.
Can we offer a portal to our clients?
Yes, Zoho Desk includes a client portal, which can be extended with a Zoho Creator portal.
Do you work remotely?
Yes, anywhere in Quebec and Canada, in English or French.
Let’s talk about your project
A call or an email is all it takes to get started. Quick answer, in English or French.